Issues with Order

At Sportshop.mt, we strive to provide a seamless shopping experience for all our customers. However, we understand that sometimes issues may arise with orders, and we’re here to assist you every step of the way. If you encounter any problems or have concerns regarding your order, please refer to the following information:

1. Order Inquiries:

If you have any questions about your order, such as tracking information, delivery status, or item availability, our customer support team is here to help. You can reach out to us via email at info@sportsbooking.mt, and we’ll promptly address your inquiries.

2. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please notify us immediately. We apologize for any inconvenience caused and will work swiftly to resolve the issue. Provide details of the problem along with clear photos of the damaged or defective item, and we’ll arrange for a replacement or refund as appropriate.

3. Missing Items:

If any items are missing from your order upon delivery, please double-check the packaging. Sometimes items may be packaged separately or inadvertently left out. If you’re certain that an item is missing, contact our customer support team, and we’ll investigate the matter promptly to ensure you receive the complete order.

4. Incorrect Items Received:

In the event that you receive incorrect items in your order, we apologize for the error and will work to rectify it as quickly as possible. Please notify us of the discrepancy, providing details of the incorrect item(s) received. We may arrange for a return of the incorrect item(s) and dispatch the correct item(s) to you without delay.

5. Order Cancellation or Modifications:

Once an order has been placed, it cannot be canceled or modified. We encourage you to review your order carefully before completing the purchase to avoid any inconvenience. If you encounter any issues with your order after it has been placed, please contact our customer support team for further assistance.

6. Refunds and Returns:

For information on our refund and return policy, including eligibility criteria and procedures, please refer to our Returns Policy page. We’re committed to ensuring your satisfaction with every purchase, and we’ll do our best to resolve any issues in a timely and satisfactory manner.

Contact Us:

If you have any other issues or concerns not addressed above, or if you require further assistance with your order, please don’t hesitate to contact us. Our customer support team is dedicated to providing personalized assistance and resolving any issues to your satisfaction.

You can reach us via email at info@sportsbooking.mt, and we’ll be more than happy to assist you.

Thank you for choosing Sportshop.mt. We appreciate your business and look forward to serving you!